# Viewing and Managing Orders in WooCommerce

> **Source video:** https://www.youtube.com/watch?v=rjS3mbiLN_c

This guide covers how to find, review, and manage orders in your WooCommerce store, including the order list screen, order statuses, the order detail page, and the sidebar tools for actions and notes.

## Navigating to the Orders Screen

1. Go to **WooCommerce → Orders**.
2. You can also click **WooCommerce** to jump straight to **Orders**.

The orders screen shows more information than a normal post screen, giving you a quick overview of all recent orders.

## Filtering Orders

- Use the bulk actions dropdown to edit order statuses in bulk or move orders to the trash.
- Select a month from the **All dates** dropdown to pull up orders from a specific month.
- Search for a customer's username or email address to pull up their orders.
- Click **Filter** to filter orders by your selected criteria.

## Order Statuses

Each order status is represented by an icon in the status column. Hover over an icon to see its meaning:

- **Pending payment** — The order was received but is unpaid. Note that with certain gateways like PayPal, this status may not show immediately and instead shows pending until payment is verified.
- **Failed** — The payment failed or was declined. The order is unpaid.
- **Processing** — Payment was received and stock has been reduced. The order is awaiting fulfillment.
- **Completed** — The order has been fulfilled and requires no further action.
- **On hold** — Still awaiting payment. Product stock is reduced, but you need to confirm payment.
- **Cancelled** — The order was cancelled by an admin or the customer. No further action required.
- **Refunded** — The order was refunded by an admin. No further action required.

## Order List Columns

From left to right, the orders list shows:

- **Order status** — shown as icons (see above).
- **Order details** — order number and the customer's display name and email address.
- **Number of items** purchased.
- **Shipping address** and the **shipping method** chosen.
- A **customer message** icon if one was left on the order.
- **Order notes** added by you or your staff managing orders.
- **Order date**, **total spent**, and **payment method** used.
- An **action button** to set an order as processing, mark it completed, or view the order.

## Opening an Order

- Click the **order number** or the **edit** link that appears when hovering over the order column.
- You can also use the **view** button in the actions column.

## The Order Detail Page

### General details

At the top of an order you'll see the order date and time, the order status (which you can change via the dropdown), and the customer's display name, customer ID number, and email address. There is also a link to view other orders from that customer.

### Billing and shipping details

Beneath the general details are the customer's **billing details** and **shipping details**. Use the shipping details to package the order and ship it to the correct address.

### Products section

This section lists the products in the order, their cost, quantity, total, and taxes. You'll also see the product image, its name, and any variations ordered. The **shipping method** chosen and its cost are included here too.

### Order totals

Beneath the shipping costs are order details such as any discounts received via coupons, the total shipping cost, the order total, and the refunded amount, if any. This is also where you handle refunds (covered in detail in a separate video and in the documentation).

> When you select a product or shipping line, new options appear. For example, selecting a product line lets you delete that line or reduce/increase the product stock.

> When the order status is **pending payment**, **on hold**, or **failed**, you can add items and tax, edit prices, and add fees and shipping to individual order lines.

### Downloadable product permissions

A **downloadable product permissions** section lets you add or remove download permissions as needed for the order.

## Sidebar: Order Actions and Save

- The **Order actions** section lets you resend certain order emails and regenerate download permissions if needed. After picking an action, be sure to click the button to the right of the action dropdown.
- Use **Save order** to save any changes you make to the order.

## Order Notes

Any order status changes and notes received from payment gateways appear in the **Order notes** section. You can add two types of notes:

- **Private note** (default) — only visible to you and other store managers.
- **Customer note** — sent to the customer and appears on the order if they view it from their account page.

Select the **Add note** field, type your message, choose the note type, and click **Add**.